Orrery — Copenhagen
bench@orrery.dk
For the press
Privacy
Questions for the bench.
The frequent answers, kept short. For everything else, the form reaches the bench — and bench@orrery.dk always does.
What formats do the instruments come in?
Runs in your studio as AU and VST3 on macOS, and VST3 on Windows.
How does a certificate of issue work?
One certificate covers everything the acquisition included, on up to three machines. Enter it in any one instrument and the rest follow on that machine. The details live at the machine ledger.
I’ve lost my certificate.
The registrar re-sends it: give the certificate page the address you bought with, and the certificate returns to that address.
How does the free loan work?
Every instrument downloads free and plays unmarked on loan from the archive, thirty minutes at a time. A certificate of issue keeps it.
What about refunds?
Paddle, as merchant of record, handles refund requests under its buyer terms. If a refund is approved, the licence it covered is suspended in the registrar and the instruments stop authorising at their next consultation. Nothing here limits any statutory right you hold as a consumer.
Will the archive email me?
Only the notices you ask for — the archive writes when there is something to say, rarely, and about the work only. Certificates and receipts arrive regardless; they are yours. The register is at notices from the bench.
Are prices tax-inclusive?
Prices are exclusive of tax. Customers in a country that charges VAT or sales tax will be liable at the rate set by that country; the relevant amount is added at checkout to the purchase price.
Is Orrery real?
The instruments are real: built, sold, and licensed exactly as the catalogue says. The story around them is a story — the fiction, plainly.
Put it to the bench
Received at the bench.
The form failed — write to bench@orrery.dk directly.